Automated Calls Serve as Resident Notification System

reverse 911 systemCan automated calls actually be used in life-threatening situations, such as a Resident Notification System?

A Resident Notification System is a high-speed emergency computerized program system using and employing a combined database of phone numbers and addresses and GIS mapping technologies. It is not intended as a primary alert system but rather as an optional (to residents) massive, effective and efficient public safety notification system in case of important emergencies to its target location. By using automated calls, this technology provides an instant communication with the target receivers and helps in provision of a quick response measure. It is best for use in communities, cities, towns, schools, businesses and armed force bases. In case of emergency, this system can rapidly aim at an accurate affected area and flood it with numerous pre-recorded outbound message calls through telephone lines in a few minutes. The system can also simultaneously send electronic mails to e-mail addresses, text (short message service) and voice messages to cell phones, instant messages, fax messages and pager messages, as well as text messages to telecommunication devices for the deaf and other people with impaired hearing.

In case of emergencies, the location can be identified; a pre-recorded alert message via will be delivered, giving both the description of the pertinent circumstance and the recommended safety protective measures, specific instructions and actions to be undertaken by the target at-risk residents. The system will be automatically calling out to the updated and listed emergency alert phone numbers of residents and business establishments within the vicinity and will be delivering the alert messages until received by recipients. The emergency alert notification message is always short, useful and will give instructions for the safety and security of individuals, families, homes and business establishments. Instead of calling to 911 for aid; the Resident Notification System is the one who will call with an emergency alert message.

The Resident Notification System via automated calls can be used in various situations; some of which are listed below:

  • mobilization of emergency situation response operations
  • evacuation operations
  • natural and man-made disasters
  • leakage, spillage and release of dangerous chemicals and other materials
  • nuclear radiation fallout
  • contamination of drinking water and bodies of water
  • country’s security notification
  • law implementation
  • crime preventive measure and other police operations
  • flood
  • fire operations
  • knocked down electrical power lines
  • environmental management system
  • military operation activities
  • road closure
  • road construction
  • traffic and road accidents
  • epidemic and other health-risk situations
  • extreme weather-related situations
  • missing persons

Aside from the English language, the system has the ability to pre-record emergency alert notification messages in Spanish as well. Whether the system will send the notifications bilingually or not will depend on the demographic status and census of the affected area.

Emergency dispatching operators include police fire and emergency management departments’ officers, city or town administration officers, as well as public health and public safety officials.

The resident notification system via automated calls will not alert people with unlisted phone numbers or other unlisted emergency contact information. It cannot be used in personal, political and commercial campaigns or advertisements, but only on difficult situations that concern public safety.


Posted on July 13, 2011, in news and tagged , , , , , , , . Bookmark the permalink. Leave a comment.

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